As many will attest, it is no small feat to find a suitable home within the borough of Kensington and Chelsea. Being one of the most sought after communities in all of London, this was a challenge we did not desire to experience. To make matters worse, corporate assistance was not available and we were left to our own devices for dealing with individual realtors from each firm – an arduous and tumultuous ordeal at best. We were overwhelmed with the unnecessary overlap and lackadaisical approach from most of the lettings agents. At our wits end, we thought all hope was lost in our search.
Upon reference from a neighbor, we met Simon Welfare, the director of Lettings at Wilfords London. My wife and I explained our situation and our expectations as expats from the New York City. Without hesitation, Simon set to task in what can only be described as the most singular, professional and absolutely personal search for a new home. He took the greatest care in addressing every detail of our needs. Not only did he take every opportunity to guide and assist us in our search, he went the extra mile by educating us about each neighborhood and constantly offering a first-class service. No sugar coating but honest and unbridled approach to finding us a proper home.
This type of service is what every Lettings and Sales agency should aspire to. Our only regret is that we cannot export Simon and the Wilfords London Team to New York City when we return in a few years.